Being back from vacation sucks. I didn't want to come back to work after all the time I had off. Soon after my vacation check deposited into my bank, reality kicked in and I decided i'd start picking up shifts and take advantage of OT that was being offered. So, I picked up a shift at the gates.
Just a little FYI, flights cancelling due to weather AND mechanical problems is definitely a normality with EVERY airline not just us. But for some odd reason many people don't get that registered in their head. We're not gonna let you fly on a plane with weak brakes..... or a plane that has a broken cockpit button.......or a plane whose bathroom is in-op.........or a plane with no AC, I mean c'mon, are you serious?? Even with all the additional fees and charges, safety is our #1 priority. seriously.
well yesterday our Austin flight cancelled due to a mechanical problem. (sometimes I swear Skywest ONLY has broken planes) So as I'm sitting there helping people rebook and finding different routes to reach Austin, a gentleman comes up to me and is just freaking out because he was late coming in to Salt Lake due to weather in Newark. After about 10 minutes (that really seemed like 10 hourse) of trying to explain to him that there is no flight for the rest of the night, he wants a supervisor. I happily call a supervisor over because I wasn't going to deal with this passenger any longer. My supervisor comes over and politely tries to help him. After explaining to him AGAIN their conversation goes something like this:
Passenger:
"HAVE YOU EVER BEEN RAPED?!"
{who the heck says that?}
Sup:
"excuse me?"
Passenger:
"I SAID HAVE YOU EVER BEEN RAPED??.....that's what I feel like you guys have done to me!!"
(really guy??)
Sup:
So you're saying the equivalent of a cancelled flight is being raped?....i'm sorry sir that's not going to work"
and....then he got pissed again and the convo pretty much lead to him even angrier and a bunch of us employees laughing to ourselves (because of course we couldn't laugh in front of him) because we all knew where this situation would end up.
We take a lot of slack as airport customer service agents, especially when it's not our fault. I mean I do understand that as Delta employees we represent the company, flaws and all.....but being talked to like that- uh uh...sorry we won't tolerate such behavior (unless you're an unaccompanied MINOR lol). At the time it wasn't funny....but it turned out to be a laughing matter because not only did that gentleman get escorted out of the airport by security he also got his ticket refunded and had to find his way back to Austin himself. LOL....
sai aupito ehh?? ;) haha
Sometimes.....it's better to just be quiet- ;)
